E-services

E-services

TRAINING OFFER

Thales Customer Training Centres offer you a large range of training courses.
Discover state-of-the-art training possibilities designed to provide you with comprehensive training courses. Make your choice and submit your request online.

My Trainings

Digital Training
Digital Training

Focus

Access the latest information dedicated to your community.

Through Customer OnLine communicate and share experience easily with Thales and its partners. Access operational information dedicated to a whole community of users who share a common interest.

Catalogues

In a few clicks, consult our products and services offers and make an associated request.

The «Catalogues» e-service allows you to access our products offer on time and, if requested, to ask for a price quote. Whatever your core activity is, this e-service offers you a direct network with ASW team.

Requests

Efficient and fast, Thales' teams take particular care of all your requests.

Make all kinds of requests on your products and services. Get access to the Thales' team network and follow up your requests status in real time.

Orders

Validate all your orders in 3 clicks.
In three steps only, confirm your order or Request For Proposal for service and product you are interested in.

Tech pubs

Get a customized access to your dedicated Technical Publications.

Access in real-time to your dedicated Technical Publications updated weekly. Thousands of documents (such as CMM, SB/SIL) allow you to perform day-to-day operations. The Optional Part Number List function enables to retrieve Vendor Code or PN equivalence (from a Thales, a manufacturer or a CMM ATA reference).

ROS - REPAIR ORDER STATUS

Access your Repair Orders Status with experts' comments and diagnosis.
Follow up your Repair Order Status and obtain our expert's comments or diagnosis related to your repair orders through a direct access to the daily updated status of items.

POS - PURCHASE ORDER STATUS

Access status of all your Spare Orders.
Consult all the details of your purchase orders with daily updates.

INFORMATION LETTERS

By consulting Customer and Marketing Information Letters, get valuable information for your business.
Access Customer and Marketing Information Letters to improve your day-to-day operations.

GFE/CFE (Government / Customer Furnished Equipment)

Track and manage your GFE/CFE items.
Take advantage of customized search function to access the list and description of your items on loan.
You are informed in real time of their latest movements and can contact a Thales representative to submit a status modification or ask any question.

E-TROUBLESHOOTING

e-Troubleshooting is the comprehensive service dedicated to ease BITE decoding tasks.
Automated BITE decoding using this web-based tool featuring 2 modes (Single Fault or Dump File).

Deliverables

Download documents linked to your products or contracts.

Thales' teams make available all documents related to your contracts. Downloadable from the portal, this documentation composes a genuine library of customized data

CASES – INCIDENTS/REQUESTS

CASES – INCIDENTS/REQUESTS 
CASES – INCIDENTS/REQUESTS 

Airline Modifiable Informations

Get access to Airline Modifiable Information to optimize Flight Management System FMS2 use.
If you are equipped with a FMS Rev2+ or an higher version, you can access a customized AMI online tool generated by Thales in order to specify your AMI parameters choices and download them directly from Customer OnLine portal.

Aeronautical Databases update

Value-added service for a safer flight in ever-more crowded skies

Access to Thales electronic delivery service of database updates and associated documentation.

ADM E-Calibration

Alternate solution to regular maintenance services in Thales Repair Centers, for ASW pre-approved customers only.
Perform Thales ADM offset resetting online by providing ADM P/N and S/N for recalibration with associated hPa measurements.
Please note that dedicated test equipment are a pre-requisite to use this service.

FREQUENTLY ASKED QUESTIONS

Check out our FAQ.
Around your day-to-day business, find answers to your simple questions by using the FAQ e-service.

Forums

An interactive place entirely dedicated to exchanging information and experiences.

Access a real discussion area to share best practices and professional experiences. Make suggestions and exchange technical knowledge on common systems.

Collaborative areas

Make your documents sharing and exchanging much easier with Customer OnLine.

Collaborative Areas enable to share and exchange dedicated documents on your project, organization or products. The e-service includes numerous functionalities such as role assignations to manage user rights on folder/directory , an optimized search engine, latest modifications/publications access.